Refund policy

1. No Returns & Refunds

At Givi Naturals, we take great pride in providing high-quality handmade skincare and haircare products. Due to the nature of our products and for hygiene and safety reasons, we do not accept returns, exchanges, or refunds once a product has been sold.

2. Order Cancellations

Orders can only be canceled within 2 hours of placing the order. Once the order is processed and shipped, cancellation is not possible.
To request a cancellation, please email us at givihandmadecosmetics@gmail.com with your order details.

3. Damaged or Incorrect Products

We ensure careful packaging and quality checks before dispatch. However, in the rare event that you receive a damaged, defective, or incorrect product, please follow these steps:

Contact us within 24 hours of receiving your order at givihandmadecosmetics@gmail.com or call us at +91-8072953850.
Attach clear photos/videos of the damaged or incorrect item along with your order number.
After verification, we may provide a replacement or issue a store credit at our discretion.

4. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

Opened or used products
Products purchased during promotions or discounts
Custom-made or personalized products

5. Contact Us

If you have any concerns or queries, feel free to reach out to us:
📧 Email: givihandmadecosmetics@gmail.com
📞 Phone: +91-8072953850
📍 Address: No: 1435, Sakthy Trade Center, Bharathi Nagar, Near Prozone Mall, Ganapathy, Coimbatore, Tamil Nadu 641006

Thank you for choosing Givi Naturals! 💚